Return and Refund Policy for RK Cake House
At RK Cake House, we strive to provide our customers with high-quality products and a delightful shopping experience. We understand that there may be occasions where you need to return a product or seek a refund. Please review our Return and Refund Policy below for detailed information on our processes.
1. Returns:
- Eligibility: We accept returns for products that are damaged, defective, or do not meet your satisfaction. To be eligible for a return, please contact us within 2 Hours of receiving your order.
- Contact Us: To initiate a return, please send an email to [rkcakehousejaipur@gmail.com] with your order number, details of the issue, and clear photographs of the product showcasing the problem.
- Return Authorization: Once your request is received, we will review the information and provide you with a return authorization if your return is eligible.
- Return Shipping: You will be responsible for the cost of return shipping. Please package the product securely to prevent further damage during transit. if the product is cake or chocolates than put it in refrigerator till its reverse pickup.
- Refund or Replacement: After receiving the returned product or damaged image, we will inspect it. If the return is approved, you will be eligible for a refund or a replacement, depending on your preference.
2. Refunds:
- Eligibility: Refunds are issued for eligible returns, cancellations within the specified time frame, or in other cases deemed appropriate by RK Cake House.
- Refund Process: Refunds will be processed using the original payment method used for the purchase. Please allow 3 business days for the refund to reflect in your account.
- Non-Refundable Items: Gift cards and certain perishable goods are non-refundable.
3. Cancellations:
- Cancellation Window: Orders can be canceled or modified within 1 hour of placement. Once an order has entered the production process, cancellations may not be possible.
4. Contact Us:
- For any inquiries related to returns, refunds, or cancellations, please contact us at [rkcakehousejaipur@gmail.com]. Include your order number and detailed information about your concern for a prompt response.
5. Changes to the Policy:
- RK Cake House reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.
By making a purchase with RK Cake House, you acknowledge and agree to the terms of this Return and Refund Policy. We appreciate your trust in us and are dedicated to ensuring your satisfaction with our products and services. Thank you for choosing RK Cake House!